SHIPPING & RETURNS

SHIPPING POLICY

Sincerelydeg & DEG Fitness Shipping and Returns Policy

At Sincerelydeg and DEG Fitness, we strive to ensure that our customers have a positive shopping experience and are completely satisfied with their purchases. Please take a moment to review our shipping and returns policy:

Shipping:

Orders are processed and shipped within 5-7 business days.
During the holiday season, shipping times may take 7-14 business days due to high demand.
You will receive a tracking number once your order has shipped to keep you updated on its progress.

RETURN & EXCHANGE POLICY

Returns & Exchanges:

We do not accept returns. However, we want to make sure you're happy with your purchase, so if you receive a defective, broken, or damaged item upon arrival, please follow these steps:
1. Take a photo of the damaged item.
2. Ensure that the item has its tags still attached and is unworn (no residue or visible signs of use).
3. Contact our customer service team with the photo within 7 days of receiving your order.
If the item meets the criteria, we will either exchange it or offer you store credit.

Fitness Plans & Sessions:

Fitness plans and sessions, including any kits (such as a 3-month commitment plan), are final sale.
These items are non-refundable due to client retention and schedule consistency requirements.

Beauty Products:

For health and safety reasons, beauty products are non-refundable.

Gift Cards:

Gift cards are available for purchase and are the perfect way to give the gift of choice.

Customer Satisfaction:

We are here to help! If you have any concerns or issues with your order, please contact us, and we will do our best to resolve it as quickly as possible. Your satisfaction is our top priority.

Thank you for choosing Sincerelydeg and DEG Fitness. We appreciate your support and look forward to serving you!